This is a post that is long overdue. I have had the honor of working with a vast array of individuals in my time at the Concert House. Some I only saw for three or four shows. Others I have worked with for over a year.
Each of them has a different persona while working here whether they want to admit it or not. It’s a coping mechanism to deal with the insane amount of psychological and physical pains we have to endure.
As you read about these different folks you may say, “We have one of those where I work.” This list is not restricted to just the Concert House. You will find personalites very similar to these in all walks of life. However, there are one or two that are personality idiosyncrasies specifically tailored just for this job.
This is by no means a comprehensinve list, but these are some of the memorable folks I work with.
The Animal: This is the most enthusiastic employee you will ever work with. They are never late. They are always smiling. It would take the building falling down on their heads to get them into a bad mood, but if they ever do you know you just stay out of their way.
At the Concert House the animal wasn’t necessarily the tallest guy in the room, but he was the biggest. He was solid muscle and could always sniff out a fight. An over abundance of testosterone would have him get even more excited about his job. Because that meant he wasn’t going to be bored anymore. He was the front man into every brawl. He would stick his nose into the fray even if there was no fray.
I heard a patron announce to another patron. “You got a problem with me.” To which the animal replied, “NO, but you can have one with me.” They will always need a handler, but once identified they will follow the handler into just about anything.
The Veteran: The person who has been at the job the longest will always receive this title. They don’t have to be the person who has been at the company the longest though they usually are. They will innatly take up a lead position whether they have been assigned it or not. The veteran won’t necessarily take you under his wing, but they will tell you what you’re doing wrong.
At the Concert House our veteran had been doing security for over twelve years. His first words to me were “Don’t ever let them get me from behind.” His sense of his surroundings was uncanny. When you didn’t think anything was wrong he knew there was. He can find the smokers, dopers, the hot heads, and the idiots. He takes great pleasure in pointing them out and then sending one of us in deal with the situation.
But when the occasion does arise that he has to get involved he learned long ago you don’t go in half way. He has no problem leaning all 300 plus pounds of himself into someone’s kidney with his knee. And he always gives the patrons an option. “You can either go home or you can go to jail.” Most just want to get him off of them and stagger home.
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The Intimidator: This person will rarely talk to anyone during work. They are focused, stoic, and unresponsive to anything but immediate danger. They will never abandon their post. Dedication is the highest form of work ethic.
In the case of the Concert House the intimidator is the biggest guy on staff. He towers at six foot eight and tips the scales well over 300. Another power house of muscle he makes sure to stay in constant shape by exercising regularly and sharpens his skills in his off time within mosh pits. There are those that are stupid enough to attempt interaction with him. All walk away trying to figure out what they did wrong.
His only weakness is women. Like most giants he has a soft spot for pretty things. They can get him to smile, but it fades quickly as no one can know he’s actually a giant teddy bear off the clock.
The Sneak: This person is the master of flying under the radar. Not just the company’s radar, but his co-worker’s, and the patrons around him. I wish I could say I was this personality, but I’m too tall. The sneak is usually someone much shorter than everyone else. It is a honed ability that comes with the size.
At the Concert House he is the one who catches the most wrong doers. They never see him coming and by the time they do he’s already signaled to the larger bouncers who needs to be dealt with. Because of their shifty nature their loayalties are with only those that recognize what they’re good at and let them do it.
You can’t keep tabs on the sneak just know he’s out there doing his job looking for all the fringe benefits that come with working in a seedy Concert House.
The Mastermind: This person is usually the one that has worked at a company the longest. Sometimes they have made it up to supervisor, or manager. They know where ever hidey hold is located. They know every step of the process from beginning to end and they know how to exploit the weaknesses that ever company has to offer. They are a pro at distinguishing who is easily manipulated and who is to be fed to the wolves.
The mastermind only looks out for number one. He will step on everybody else to see his own ends met. He is also, more often than not, a coward. Not to say he won’t jump into a fight with you, but if there is a “bus” being driven right towards you he will push you into it to give himself a few extra seconds to jump out of the way.
At the Concert House the one thing the mastermind became the best at was finding money. Not money laying on the ground, but hustling it out of patron’s hands. The patrons want to party. He knows this and just where to sneak them in while taking their money and putting it into his pocket. Making sure the cameras and his superiors see nothing.
The Face: This person is usually the most friendly of the group. They are not necessarily as enthuasted about a place like the animal, but they do know how to suck it up, put on a smile, and make the patrons feel comfortable with their choice.
At the Concert House you will usually find this person at the door taking tickets. They rip, greet, and open the door to help bring a sense of welcoming peace to the patrons as they enter. The Face is well aware of their mask and wears it well. They know what patrons are looking for in a greeter and how to give it to them. The Face much like the Mastermind are usually restricted to customer service oriented jobs. Rarely will you find them in the land of the cubicles. Their skills are not needed for those that spend hours a day behind a computer screen.
There are more that could be written about, the Suck up, the Chief, or even the Boss. But those are the kind of people you don’t get to close to as they have to maintain their professional distance. Their characteristics are universal and I’m sure you have already formulated your own opinion about them.
It takes all kinds to form a team, but make sure you know who you’re dealing with or risk feeling their heel on your head.
Thanks for stopping by the Concert